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Question 1 of 13
1. Question
Which of the following is the best definition for “Warmth”?
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Question 2 of 13
2. Question
Which of the following is the best definition for “Empathy”?
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Question 3 of 13
3. Question
Which of the following is the best definition for “Respect”?
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Question 4 of 13
4. Question
Multiple Choice. What percent of our communication comes through our tone?
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Question 5 of 13
5. Question
Which of the following communications tools helps an upset person unconsciously relax?
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Question 6 of 13
6. Question
Which of the following communications tools helps an diffuse emotion and get to logical thought and to demonstrate your connection to the person?
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Question 7 of 13
7. Question
Multiple Choice. _______ are intended to gather a lot of information.
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Question 8 of 13
8. Question
Multiple Choice. _______ are intended to gather very specific information.
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Question 9 of 13
9. Question
Multiple Choice. Providing a person the choice of “would you like a glass of water or a cup of coffee” is an example of:
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Question 10 of 13
10. Question
Multiple Choice. _______ helps the person reinstate control over their situation.
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Question 11 of 13
11. Question
True or False. You can assume that someone feels safe enough to talk to you once the immediate emergency or threat has passed.
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Question 12 of 13
12. Question
True or False. Working to empower a survivor/victim helps establish rapport.
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Question 13 of 13
13. Question
Which of the following are GOOD forms of communication?
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