Resolving Workplace Conflict Using Mediation Techniques

A course on understanding and resolving workplace conflict.

What do most people envision when they think of conflict?  Hostility, raised voices, a racing heartbeat.  Conflict, however, can be a positive experience, an opportunity to gain a deeper understanding of a situation or person. It can also be the impetus for growth and change. Resolving disagreements is challenging, exciting, and requires creativity.

It’s all in the approach.

Participants will emerge from this training with practical strategies and techniques to:

  • Understand conflict and how to approach it,
  • Effectively communicate,
  • Listen actively,
  • Handle strong emotions,
  • Facilitate resolution in both personal and work life,
  • Handle conflicts with enhanced skills and confidence.
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Course Includes

  • 1 Lesson
  • 1 Quiz
  • Course Certificate